I cannot express strongly enough how much I hate Telstra, they are certainly in my top two most hated companies in the world. The effort they go through to make things difficult for everyone is insane.
I went to them for broadband because they are suppose to be fast and reliable. They are the hardest company to deal with, it was such a long annoying process to get internet, I am totally regretting that I went with them at all.
It took over a month to get signed up and because we were moving into a new house it made the whole thing even harder.
We now have the Internet in our house and I will admit that the internet is good but the service was horrible and I am dreading if I ever have to deal with the company to fix anything.
The telstra shops are awful and they should all be closed, their tech support should be moved back to Australia and the company should just give up.
The new NBN cannot come fast enough but unfortunately I just signed a 2 year deal for the Internet. Oh and I had to get a home phone as well. Who has a home phone nowadays it is ridiculous, get with the times Telstra.
Your company could be dramatically improved so easily and your customer experience made so much smoother. For crying out loud the sales staff in the Telstra shop were using Internet explorer 6, I wanted to vomit. You can tell all you need to know about a company by what browser the staff are using and ie6 is the alsbolute worst possible, I would have felt better if they had been using Netscape on dial up.
P.s the staff in the shop did not have a clue what they were on about, two different people did not know what was going on when they were signing me up. Luckily I knew exactly what I wanted. I even had to direct the staff to where the information was located of the website.
If someone at Telstra is reading this I would be happy to offer a free consultation with your CEO to offer my suggestions to how you could improve, I will check back in the comments in the future.
Location : AustraliaTrust level : 9 (100% Agree)
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